Data Collection Software Known Probs/Fixes 2019–20

This is a list of known software issues for the Principal Apportionment Data Collection (PADC) Version 19.00. This web page will be updated for any problems found and reported to California Department of Education (CDE) that are global and would affect most users.

PROBLEM: Error No: 424 occurs when trying to print the ADA Allocation Report for the Attendance Charter School entry screen or the Attendance Charter Funded County Programs entry screen.

FIX: Select the LEA and the entry screen (either the Attendance Charter School or the Attendance Charter Funded County Programs) to be printed. Select Print from the File menu and then select Reports. When the Reports window displays, select the ADA Allocation radio button to print the ADA Allocation Report for that LEA and entry screen. Using the Select All button or trying to print combinations of ADA, Multi-Track and ADA Allocation reports for multiple LEAs and Entry Screens is not recommended.

PROBLEM: A report that should print in landscape orientation prints in portrait orientation on an Enterprise printer.

FIX: For some Enterprise printers a User will need to manually set the printer orientation to landscape before printing the report.

PROBLEM: Unable to locate the exported file

In Windows Vista, Windows 7, Windows 8, and Windows 10 you may not be able to see the exported files in the Export folder for your Principal Apportionment Data Collection Software application. You need to look in the Virtual Export folder.

FIX: To see the files in the Virtual Export folder, navigate to your VirtualStore folder (C:\Users\yourusername\AppData\Local\VirtualStore\) then select the applicable subfolder(s). Example: C:\Users\yourusername\AppData\Local\VirtualStore\Program Files (x86)\Principal Apportionment Data Collection Software\2019-20\v19.00\Export

Note: If you can’t see the AppData folder, change your View setting to show hidden files.

PROBLEM: PADC Software system crashing when an entry screen is open

In some cases, the PADC Software may stop working if you lock your PC while an entry screen is open. After returning to the screen to enter the data, the user may receive an error message that states:

“PADC Software has stopped working”. Select “Close the program”.

FIX: When using the Software, it is recommended that you save data and close all entry screens when you are not actively using them.

PROBLEM: Operation must use an updateable query error message

Users may encounter the error message “Operation must use an updateable query”. This is due to the user not having administrator rights on their PC. At a minimum, the user must have write access to the PADC Software folder and subfolders in order to be able to save data into the database.

FIX: Contact your IT support and ask them to give you write access to the C:\Program Files (x86)\Principal Apportionment Data Collection Software folder and subfolders.

PROBLEM: System Information not available

Users may encounter a pop-up message box when trying to view the PC’s system information. The user can check the PC’s system information by clicking on ‘Help” on the menu bar, then clicking on “About” on the drop down. The user may see a pop-up message stating “System information is unavailable at this time” instead of the PC’s system information. This is due to the user not having administrator rights on their PC.

FIX: Contact your IT support and ask them to give you write access to the C:\Program Files (x86)\Principal Apportionment Data Collection Software folder and subfolders.