Tax Software Known Problems/Fixes

This is a list of known software issues for the Tax Software Version 17.00. This Web page will be updated for any problems found and reported to CDE that are global and would affect most users.

PROBLEM: A report that should print in landscape orientation prints in portrait orientation on an Enterprise printer.

FIX: For some Enterprise printers a User will need to manually set the printer orientation to landscape before printing the report.

PROBLEM: Unable to locate the exported file.

In Windows Vista, Windows 7 and Windows 8, and Windows 10 you may not be able to see the exported files in the Export folder for your Tax Software application. You need to look in the Virtual Export folder.

FIX: To see the files in the Virtual Export folder, navigate to your VirtualStore folder (C:\Users\yourusername\AppData\Local\VirtualStore\) then select the applicable subfolder(s). Example: C:\Users\yourusername\AppData\Local\VirtualStore\Program Files (x86)\Tax Software\2017-18\v17.00\Export.

Note: If you can’t see the AppData folder, change your View setting to show hidden files.

PROBLEM: Tax Software system crashing when an entry screen is open.

In some cases, the Tax Software may stop working if you lock your PC while an entry screen is open. After returning to the screen to enter the data, the user may receive an error message that states:

“Tax Software has stopped working”. Select “Close the program”.

FIX: When using the Software, it is recommended that you save data and close all entry screens when you are not actively using them.

PROBLEM: Operation must use an updateable query error message.

Users may encounter the error message “Operation must use an updateable query”. This is due to the user not having administrator rights on their PC. At a minimum, the user must have write access to the Tax Software folder and subfolders in order to be able to save data into the database.

FIX: Contact your IT support and ask them to give you write access to the C:\Program Files (x86)\Tax Software folder and subfolders.

PROBLEM: System Information not available.

Users may encounter a pop-up message box when trying to view the PC’s system information. The user can check the PC’s system information by clicking on ‘Help” on the menu bar, then clicking on “About” on the drop down. The user may see a pop-up message stating “System information is unavailable at this time” instead of the PC’s system information. This is due to the user not having administrator rights on their PC.

FIX: Contact your IT support and ask them to give you write access to the C:\Program Files (x86)\Tax Software folder and subfolders.