CAPSDAC Support Resources

This page provides access to California Preschool Data Collection (CAPSDAC) Support Resources, including tutorials, presentations, and reference materials to help users navigate the request process and submit support inquiries effectively.

Video Tutorials

Short tutorial to learn how to use ServiceNow effectively.

Video Link	Notes
Opening and Managing a case on the CAPSDAC Support Portal (Video; 10:29)	The pre-recorded presentation that provides an overview on how to create a customer case on the California Preschool Data Collection (CAPSDAC) Customer portal which can be found on the CDE YouTube Channel.

Presentation

Short slide presentation to help users learn how to navigate and use the CAPSDAC Customer Support Portal.

Presentation	Notes
Learning the Customer Service Portal(PPTX)	This slide deck provides step-by-step guidance on how to navigate the CAPSDAC Customer Service Portal. It includes instructions for submitting, tracking, updating, and resolving support cases, as well as using key portal features like attachments, activity logs, and email notifications.

Questions: CAPSDAC Support Team | CAPSDAC@cde.ca.gov

Last Reviewed: Wednesday, April 02, 2025

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