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CAPSDAC Customer Support Portal Resource

Provides access to California Preschool Data Collection (CAPSDAC) Support Resources, including tutorials, presentations, and reference materials to help users navigate the request process and submit support inquiries effectively.

Video Tutorials

Short tutorial to learn how to use the CAPSDAC Customer Support Portal effectively.

Video Link Notes
Opening and Managing a case on the CAPSDAC Customer Support Portal External link opens in new window or tab. (Video; 10:29) The pre-recorded presentation that provides an overview on how to create a customer case on the California Preschool Data Collection (CAPSDAC) Customer portal.

Presentation

Short slide presentation to help users learn how to navigate and use the CAPSDAC Customer Support Portal.

Presentation Notes
Learning the CAPSDAC Customer Support Portal (PPTX) This slide deck provides step-by-step guidance on how to navigate the CAPSDAC Customer Support Portal. It includes instructions for submitting, tracking, updating, and resolving support cases, as well as using key portal features like attachments, activity logs, and email notifications.
Accessing the CAPSDAC Customer Support Portal (PPTX)

This slide deck provides a high-level walkthrough of how to access and navigate the CAPSDAC Customer Support Portal. It includes brief instructions for logging into the CAPSDAC system, locating the Customer Support Portal from the dashboard. This resource is intended to help users get started and understand where to find help within the system.
Questions:   CAPSDAC Support Team | CAPSDAC@cde.ca.gov
Last Reviewed: Tuesday, April 8, 2025
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